New Mexico Orthopaedic Surgery Center at 201 Cedar Street Southeast Suite 7650 in Albuquerque, New Mexico

Customer Reviews about New Mexico Orthopaedic Surgery Center

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  Was a 4 star expo Erie center until it came to follow-up. I saw Dr. Pacheco for a foot injury issue, he was prompt and friendly and obviously knowledgeable. He gave me a prescription for custom made orthotics. My insurance asked for his office to make a simple phone call to request an authorization. His staff called me back and blatantly refused to even bother making the call, because they said "they never get approved anyway". I had just spoken to my insurance company and was clearly told with a Dr's authorization that they ABSOLUTELY WOULD be approved. This is a huge mega-clinic that while staffed by competent Doctors, cannot be bothered to help their patients in any way if it involves a few minutes of extra work. This is the Wal-Mart of Doctors Offices, where no one can be bothered to help you. I appreciate Dr. Pacheco but absolutely abhor the way I was treated by his staff member. I give four stars to Dr. Pacheco and zero to his staff member, for a total rating of two stars. I would recommend trying to seek out another provider.
  June 15, 2017

  by John Mutter
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  I would have given a 0 if that was an option. staff doesn't care, no one cares. However the surgery center is wonderful if you can put up with the lack of respect and attentiveness of the office. waiting on hold forever and not getting calls returned is time consuming . oh and waiting in the office for ever.
  May 27, 2017

  by Cheryl Neis

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Today: 06:00 am — 05:00 pm

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About New Mexico Orthopaedic Surgery Center in Albuquerque